This Privacy Policy explains how TOKAN FOLLOWER DIGITAL SOLUTIONS ("HANTAR NOW", "we", "us" or "our") collects, uses, stores and protects information when businesses use the HANTAR NOW platform, including integrations with Meta's WhatsApp Business Platform.
1. Data controller
TOKAN FOLLOWER DIGITAL SOLUTIONS is responsible for determining how personal data processed through HANTAR NOW is handled. Privacy and data-deletion enquiries may be sent to support@tokanity.com.
2. Information we collect
Depending on the services used, we may process:
- account information such as name, email address, telephone number and workspace details;
- Meta account identifiers and basic profile information used to authenticate Embedded Signup;
- WhatsApp Business Account IDs, business IDs, phone-number IDs, display names and quality information;
- OAuth access tokens and webhook identifiers required to operate the authorized integration;
- contact names, telephone numbers, consent and opt-in records;
- message templates, campaigns, message content, media references and delivery statuses;
- support communications, billing records and technical logs such as IP address, browser and error information.
3. How we use information
We use information to provide and secure HANTAR NOW; connect customer-authorized WhatsApp assets; create and synchronize message templates; send customer-authorized messages; receive inbound messages and delivery updates; provide live chat, contacts and campaign reporting; process subscriptions; prevent abuse; provide support; and comply with applicable law.
4. WhatsApp and Meta Platform Data
HANTAR NOW accesses WhatsApp assets only after an authorized business completes Meta's Embedded Signup. Platform Data is used only to provide the functions requested by that business. We do not sell Meta Platform Data, use it for unrelated advertising, or permit one workspace to access another workspace's WhatsApp assets.
Businesses using HANTAR NOW must obtain valid consent before sending business-initiated messages and must comply with the WhatsApp Business Messaging Policy, Meta terms and applicable privacy and marketing laws.
5. Legal bases and consent
Where applicable, processing is based on performance of our contract, legitimate interests in operating and securing the service, compliance with legal obligations, and consent. A business connecting WhatsApp explicitly authorizes the requested permissions through Meta.
6. Service providers
We use service providers solely as necessary to operate HANTAR NOW. Our hosting infrastructure is provided by HOSTINGER PTE. LTD., which may store or process service data and provide infrastructure support on our behalf. We may also use payment, email and technical-support providers where required. Providers are permitted to process data only for their contracted services and legal obligations.
7. International processing
Service data may be processed in Malaysia, Singapore, the location of our hosting server, and other locations used by our authorized providers, subject to applicable safeguards.
8. Security
We apply reasonable administrative and technical safeguards, including access controls, HTTPS in transit, workspace-level authorization and encrypted storage for WhatsApp access tokens. No internet service can guarantee absolute security.
9. Retention
We retain account and service data while an account is active and for only as long afterwards as reasonably required for service delivery, security, dispute resolution, accounting and legal obligations. Data that is no longer required is deleted or anonymized. Customers may disconnect a WhatsApp connection, which removes its locally stored Official API workspace data in accordance with the platform function.
10. Your rights and data deletion
Subject to applicable law, individuals may request access, correction, deletion, restriction or a copy of their personal data. To request deletion of HANTAR NOW or Meta-related data, email support@tokanity.com with the account email, workspace name and connected WhatsApp number. We may verify identity and authority before acting. We will acknowledge and process valid requests within the period required by applicable law.
11. Disclosure
We may disclose information to authorized service providers, at the customer's direction, to protect the service and its users, in connection with a lawful business transfer, or where legally required. We review legal requests and disclose only information reasonably required by valid law.
12. Children
HANTAR NOW is a business service and is not directed to children under 18. We do not knowingly collect children's personal data.
13. Changes and contact
We may update this policy to reflect service or legal changes. The updated date will appear above. Questions may be sent to support@tokanity.com.