These Terms of Service govern access to and use of HANTAR NOW, a business messaging and automation platform operated by TOKAN FOLLOWER DIGITAL SOLUTIONS. By creating an account, purchasing a subscription or using the service, you agree to these Terms.
1. Eligibility and accounts
You must be at least 18 years old and authorized to act for the business using HANTAR NOW. You are responsible for accurate registration information, account security, staff access and all activity within your workspace.
2. Service
HANTAR NOW provides messaging, live chat, contacts, campaigns, templates, automation, API, webhook and related business tools. Features may differ by subscription, integration type and third-party availability. We may improve or modify features while preserving the essential nature of paid services.
3. WhatsApp and third-party services
Official WhatsApp API functions rely on Meta's WhatsApp Business Platform. You must own or be authorized to manage every connected business, WABA and phone number and comply with Meta and WhatsApp terms and policies. Meta independently controls template approval, message delivery, quality ratings, account restrictions and usage charges. Unless a written HANTAR NOW plan expressly states otherwise, charges imposed by Meta are the customer's responsibility.
4. Consent and acceptable messaging
You may message only recipients for whom you have a valid lawful basis and documented opt-in where required. You must honor opt-outs promptly and use approved templates outside the customer-service window. Spam, deceptive content, unlawful marketing, harassment, impersonation, malware, prohibited goods and attempts to bypass platform restrictions are forbidden.
5. Customer data
You retain responsibility for customer content and determine the lawful purposes for which it is processed. You authorize HANTAR NOW and its service providers to process that data only as needed to provide, secure and support the service. You must not upload data you have no right to use.
6. Subscriptions and payments
Fees, billing intervals, limits and renewal terms are shown at purchase. Unless required by law or expressly stated otherwise, paid fees are non-refundable after service has been supplied. Failure to pay may result in suspension. Taxes and third-party charges remain your responsibility.
7. Usage limits
Plans may include limits for users, devices, contacts, campaigns, messages, storage or API activity. You must not evade limits or interfere with service security. We may throttle or suspend activity that threatens reliability, violates law or policy, or creates material risk.
8. Availability and support
We work to keep HANTAR NOW available but do not guarantee uninterrupted or error-free operation. Maintenance, internet failures and third-party outages may affect service. Support is provided through the channels available in your plan.
9. Suspension and termination
We may suspend or terminate access for non-payment, abuse, security risk, policy violations, unlawful activity or third-party platform restrictions. You may stop using the service and request account deletion. Provisions concerning payment, liability, data, disputes and rights that should survive will remain effective.
10. Intellectual property
HANTAR NOW, its software, design and branding belong to TOKAN FOLLOWER DIGITAL SOLUTIONS or its licensors. These Terms grant a limited, revocable, non-transferable right to use the service for authorized business purposes. They do not transfer ownership.
11. Disclaimers and liability
To the maximum extent permitted by law, the service is provided on an "as available" basis. We are not responsible for Meta decisions, customer content, lost opportunities, indirect loss or events beyond reasonable control. Our aggregate liability relating to the service will not exceed the fees you paid to HANTAR NOW for the affected service during the six months preceding the event, except where such limitation is prohibited by law.
12. Indemnity
You agree to be responsible for claims and reasonable costs arising from your content, messaging practices, violation of these Terms or applicable third-party policies, or infringement of another person's rights.
13. Governing law
These Terms are governed by the laws of Malaysia. The parties will first attempt to resolve disputes in good faith before pursuing available legal remedies in Malaysia.
14. Changes and contact
We may update these Terms when the service, law or third-party requirements change. Continued use after an update constitutes acceptance to the extent permitted by law. Questions may be sent to support@tokanity.com.