Step-by-step instructions
Follow these steps inside your HANTAR NOW user account. Menu names may vary slightly depending on your language and subscription.
01
Open Support Tickets and choose Create.
Complete this step and confirm the result before continuing.
02
Write a title that describes the issue.
Complete this step and confirm the result before continuing.
03
Include steps, occurrence time and affected device.
Complete this step and confirm the result before continuing.
04
Attach screenshots without passwords or secrets.
Complete this step and confirm the result before continuing.
05
Review replies and add details to the same ticket.
Complete this step and confirm the result before continuing.
Good practice: Test changes with a secondary number or a small audience first. Never expose passwords, API keys, webhook secrets or customer data in screenshots.