Step-by-step instructions
Follow these steps inside your HANTAR NOW user account. Menu names may vary slightly depending on your language and subscription.
01
Open a conversation in Live Chat.
Complete this step and confirm the result before continuing.
02
Open the Profile or Assignment panel.
Complete this step and confirm the result before continuing.
03
Choose the responsible staff member.
Complete this step and confirm the result before continuing.
04
Save the assignment.
Complete this step and confirm the result before continuing.
05
Use filters to review chats by staff member.
Complete this step and confirm the result before continuing.
Good practice: Test changes with a secondary number or a small audience first. Never expose passwords, API keys, webhook secrets or customer data in screenshots.